{"id":37,"date":"2025-09-19T11:48:55","date_gmt":"2025-09-19T11:48:55","guid":{"rendered":"https:\/\/ijin.blog\/?p=37"},"modified":"2025-09-19T11:51:25","modified_gmt":"2025-09-19T11:51:25","slug":"%e8%80%81%e5%ad%90-%e2%80%95-%e9%81%93%e6%95%99%e3%81%ae%e7%a5%96%e3%80%81%e3%80%8c%e9%81%93%e3%80%8d%e3%81%ae%e6%80%9d%e6%83%b3%e3%82%92%e8%aa%ac%e3%81%84%e3%81%9f-%e7%94%b1%e6%9d%a5","status":"publish","type":"post","link":"https:\/\/ijin.blog\/?p=37","title":{"rendered":"\u5b54\u5b50 \u2015 \u5112\u6559\u306e\u5275\u59cb\u8005\u3001\u4ec1\u7fa9\u793c\u667a\u3092\u91cd\u8996\u2014\u2014\u7531\u6765\u3001\u5f82\u5fa0\u306e\u518d\u89e3\u91c8\u3001\u73fe\u4ee3\u306e\u904b\u7528\u8a2d\u8a08\u307e\u3067"},"content":{"rendered":"
\u5c0e\u5165
\n\u300c\u4e94\u5e38\u306e\u610f\u5473\u306f\uff1f\u300d\u3067\u691c\u7d22\u3059\u308b\u8aad\u8005\u306e\u591a\u304f\u306f\u3001\u5358\u306a\u308b\u7528\u8a9e\u89e3\u8aac\u3067\u306f\u306a\u304f\u3001\u73fe\u4ee3\u306e\u7d44\u7e54\u3084\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3069\u3046\u6d3b\u304b\u305b\u308b\u304b\u3092\u77e5\u308a\u305f\u3044\u306f\u305a\u3067\u3059\u3002\u672c\u7a3f\u306f\u3001\u4e0a\u4f4d\u8a18\u4e8b\u304c\u30ab\u30d0\u30fc\u3059\u308b\u53f2\u5b9f\uff08\u5b5f\u5b50\u306b\u3088\u308b\u4f53\u7cfb\u5316\u3001\u4ec1\uff1d\u5185\u9762\/\u793c\uff1d\u5916\u9762\u3001\u837b\u751f\u5f82\u5fa0\u306e\u5b9f\u88c5\u5fd7\u5411\uff09\u3092\u571f\u53f0\u306b\u3001\u7d4c\u55b6\u73fe\u5834\u3067\u4f7f\u3048\u308b\u8a2d\u8a08\u56f3\u3078\u3068\u7ffb\u8a33\u3057\u307e\u3059\u3002\u30ad\u30fc\u30ef\u30fc\u30c9\u306e\u6697\u8a18\u3067\u306f\u306a\u304f\u3001\u300c\u3069\u3046\u8a2d\u8a08\u3057\u3001\u3069\u3046\u904b\u7528\u3057\u3001\u3069\u3046\u6e2c\u308b\u304b\u300d\u307e\u3067\u8e0f\u307f\u8fbc\u307f\u307e\u3059\u3002<\/div>\n

\u4e94\u5e38\u306e\u57fa\u790e\u2014\u2014\u7531\u6765\u3068\u4f53\u7cfb\u5316\u306e\u8981\u70b9<\/h2>\n

– \u4e94\u5e38\u306f\u5b54\u5b50\u306e\u76f4\u63a5\u63d0\u5531\u3067\u306f\u306a\u3044
\n – \u5b5f\u5b50\u304c\u300c\u56db\u7aef\u8aac\u300d\u306b\u3088\u308a\u300c\u4ec1\u30fb\u7fa9\u30fb\u793c\u30fb\u667a\u300d\u3092\u4eba\u9593\u306e\u5584\u306e\u840c\u82bd\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3001\u5112\u6559\u502b\u7406\u306e\u4e2d\u6838\u306b\u62bc\u3057\u4e0a\u3052\u307e\u3057\u305f\u3002\u5b9a\u5f0f\u5316\u306f\u5f8c\u4ee3\u306e\u5112\u5b66\u8005\u306e\u4ed5\u4e8b\u3067\u3059\u3002
\n– \u4e94\u5e38\u304c\u652f\u3048\u308b\u4e94\u502b
\n – \u7236\u5b50\u30fb\u541b\u81e3\u30fb\u592b\u5a66\u30fb\u9577\u5e7c\u30fb\u670b\u53cb\u306e\u4eba\u9593\u95a2\u4fc2\uff08\u4e94\u502b\uff09\u3092\u904b\u7528\u9762\u3067\u652f\u3048\u308b\u5fb3\u304c\u4e94\u5e38\u3002\u67a0\u7d44\u307f\uff08\u95a2\u4fc2\uff09\u3068\u904b\u7528\u5fb3\uff08\u4e94\u5e38\uff09\u306f\u30bb\u30c3\u30c8\u3067\u3059\u3002
\n– \u5fb3\u6cbb\u3068\u738b\u9053
\n – \u70ba\u653f\u8005\u306e\u5fb3\u306b\u3088\u3063\u3066\u6cbb\u3081\u308b\u3068\u3044\u3046\u7406\u60f3\uff08\u5fb3\u6cbb\u30fb\u738b\u9053\uff09\u304c\u3001\u793c\u697d\u5236\u5ea6\u3068\u7d50\u5408\u3057\u3066\u79e9\u5e8f\u3092\u751f\u307f\u307e\u3059\u3002<\/p>\n

\u6a5f\u80fd\u3067\u6349\u3048\u308b\u9375\u2014\u2014\u4ec1\u306f\u5185\u9762\u3001\u793c\u306f\u5916\u9762<\/h2>\n

– \u4ec1\u306f\u601d\u3044\u3084\u308a\u30fb\u6148\u611b\u3068\u3044\u3046\u5185\u7684\u60c5\u3002\u5b89\u6c11\uff08\u4eba\u306e\u529b\u3092\u4f38\u3070\u3059\uff09\u3068\u5b89\u5929\u4e0b\uff08\u79e9\u5e8f\u7dad\u6301\uff09\u3092\u7d50\u3073\u307e\u3059\u3002
\n– \u793c\u306f\u305d\u306e\u4ec1\u3092\u884c\u70ba\u3068\u5236\u5ea6\u3078\u7ffb\u8a33\u3059\u308b\u5916\u5316\u306e\u4ed5\u7d44\u307f\u3002\u300c\u514b\u5df1\u5fa9\u793c\u300d\u306f\u79c1\u6b32\u3092\u6291\u3048\u3001\u5b9a\u3081\u305f\u793c\u306b\u5fa9\u3059\u308b\u8a13\u7df4\u3067\u3059\u3002
\n– \u4e8c\u5c64\u69cb\u9020\u304c\u79e9\u5e8f\u3092\u3064\u304f\u308b
\n – \u5185\u9762\uff08\u4fa1\u5024\u30fb\u614b\u5ea6\uff09\u3068\u5916\u9762\uff08\u898f\u7bc4\u30fb\u624b\u9806\uff09\u3092\u5206\u3051\u3066\u8a2d\u8a08\u3057\u3001\u76f8\u4e92\u88dc\u5b8c\u3067\u904b\u7528\u3059\u308b\u306e\u304c\u809d\u3002<\/p>\n

\u837b\u751f\u5f82\u5fa0\u306e\u518d\u89e3\u91c8\u2014\u2014\u5236\u5ea6\u306b\u5f37\u3044\u793a\u5506<\/h2>\n

– \u5fb3\u3068\u9053\u306e\u5206\u696d
\n – \u4ec1\u30fb\u667a\uff1d\u5fb3\uff08\u5185\u7684\u306a\u7406\u5ff5\u3068\u5224\u65ad\u529b\uff09
\n – \u793c\u30fb\u7fa9\uff1d\u9053\uff08\u5916\u5728\u7684\u306a\u5236\u5ea6\u3068\u65b9\u6cd5\uff09
\n– \u30ad\u30fc\u30d5\u30ec\u30fc\u30ba
\n – \u300c\u793c\u306f\u7269\u306a\u308a\u300d\uff1a\u793c\u306f\u4eba\u306e\u5916\u306b\u3042\u308b\u5236\u5ea6\u30fb\u4f5c\u6cd5\u3002
\n – \u300c\u793c\u306f\u5fc3\u3092\u5236\u3057\u3001\u7fa9\u306f\u4e8b\u3092\u5236\u3059\u300d\uff1a\u793c\u306f\u5fc3\u3092\u65e5\u5e38\u3067\u5f8b\u3057\u3001\u7fa9\u306f\u6848\u4ef6\uff08\u4f8b\u5916\uff09\u3067\u516c\u6b63\u3092\u8cab\u304f\u3002
\n – \u300c\u793c\u306f\u5e38\u3001\u7fa9\u306f\u5909\u306b\u5fdc\u305a\u300d\uff1a\u793c\u306f\u5e73\u6642\u306e\u6a19\u6e96\u3001\u7fa9\u306f\u975e\u5e38\u6642\u306e\u67d4\u8edf\u306a\u662f\u6b63\u3002
\n– \u793c\u306e\u5236\u5ea6\u6027
\n – \u5148\u738b\u306e\u9053\uff1d\u793c\u697d\u5236\u5ea6\uff08\u56db\u6559\u30fb\u516d\u82b8\u3001\u7d4c\u793c\u4e09\u767e\u30fb\u5a01\u5100\u4e09\u5343\uff09\u3002\u793c\u306f\u4f5c\u6cd5\u306b\u7559\u307e\u3089\u305a\u3001\u56fd\u5bb6\u30fb\u7d44\u7e54\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3067\u3059\u3002<\/p>\n

\u4ec1\u2014\u2014\u4eba\u3092\u4f38\u3070\u3059\u4e2d\u6838\u5fb3\uff08\u5185\u9762\uff09<\/h2>\n

– \u73fe\u4ee3\u8a33
\n – \u601d\u3044\u3084\u308a\u30fb\u5171\u611f\u30fb\u5305\u6442\u6027\u3002\u4eba\u306e\u6f5c\u5728\u529b\u3092\u5f15\u304d\u51fa\u3057\u3001\u793e\u4f1a\uff08\u7d44\u7e54\uff09\u5168\u4f53\u3092\u597d\u8ee2\u3055\u305b\u308b\u6559\u5316\u4f5c\u7528\u3002
\n– \u5b9f\u88c5
\n – \u516c\u6b63\u306a\u914d\u5206\u3068\u6a5f\u4f1a\u8a2d\u8a08\uff08\u8a55\u4fa1\u30fb\u6607\u683c\u30fb\u914d\u7f6e\u306e\u900f\u660e\u6027\uff09
\n – \u30e1\u30f3\u30bf\u30ea\u30f3\u30b0\u5236\u5ea6\u3001\u5fc3\u7406\u7684\u5b89\u5168\u6027\u306e\u6db5\u990a
\n – \u8868\u5f70\u306f\u300c\u884c\u70ba\uff0b\u5f71\u97ff\u300d\u3092\u5177\u4f53\u306b\u79f0\u3048\u308b
\n– KPI\u4f8b
\n – eNPS\/\u5f93\u696d\u54e1\u30b5\u30fc\u30d9\u30a4\u306e\u516c\u6b63\u5ea6\u30b9\u30b3\u30a2
\n – \u30e1\u30f3\u30bf\u30ea\u30f3\u30b0\u5b9f\u65bd\u7387\u30fb\u9006\u30e1\u30f3\u30bf\u30ea\u30f3\u30b0\u5c0e\u5165\u306e\u6709\u7121
\n – \u96e2\u8077\u7387\uff08\u7279\u306b\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30fc\u5c64\uff09
\n– \u5178\u578b\u7684\u843d\u3068\u3057\u7a74
\n – \u904e\u5270\u306a\u6e29\u60c5\uff1d\u57fa\u6e96\u306e\u66d6\u6627\u5316\u3002\u4ec1\u306f\u793c\u3067\u5916\u5316\u3057\u3066\u521d\u3081\u3066\u79e9\u5e8f\u306b\u306a\u308b\u3002<\/p>\n

\u7fa9\u2014\u2014\u5229\u306b\u6d41\u3055\u308c\u306c\u516c\u6b63\u306e\u5b9f\u884c\uff08\u975e\u5e38\uff09<\/h2>\n

– \u73fe\u4ee3\u8a33
\n – \u5229\u76ca\u76f8\u53cd\u3092\u4e57\u308a\u8d8a\u3048\u3001\u662f\u3092\u662f\u3068\u3057\u975e\u3092\u975e\u3068\u3059\u308b\u5224\u65ad\u306e\u5b9f\u884c\u3002\u300c\u541b\u5b50\u306f\u7fa9\u306b\u55a9\u308a\u3001\u5c0f\u4eba\u306f\u5229\u306b\u55a9\u308b\u300d\u3002
\n– \u5b9f\u88c5
\n – \u5229\u76ca\u76f8\u53cd\u306e\u7533\u544a\u5236\u5ea6\u3068\u72ec\u7acb\u5be9\u67fb
\n – \u4f8b\u5916\u627f\u8a8d\u306e\u539f\u5247\u3068\u8a18\u9332\uff08\u7fa9\u306e\u9069\u7528\u30d7\u30ed\u30c8\u30b3\u30eb\uff09
\n – \u61f2\u6212\u30fb\u6607\u683c\u306e\u5224\u65ad\u57fa\u6e96\u3092\u660e\u6587\u5316\u3057\u3001\u4e8b\u4f8b\u3092\u516c\u958b
\n– KPI\u4f8b
\n – \u5229\u76ca\u76f8\u53cd\u7533\u544a\u4ef6\u6570\u3068\u5bfe\u5fdc\u5b8c\u4e86\u7387
\n – \u4f8b\u5916\u627f\u8a8d\u306e\u5be9\u67fb\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3068\u7406\u7531\u306e\u59a5\u5f53\u6027\u30ec\u30d3\u30e5\u30fc
\n – \u5185\u90e8\u901a\u5831\u306e\u662f\u6b63\u7387\u30fb\u518d\u767a\u7387
\n– \u5178\u578b\u7684\u843d\u3068\u3057\u7a74
\n – \u30eb\u30fc\u30eb\u4e07\u80fd\u4e3b\u7fa9\u3002\u7fa9\u306f\u300c\u5909\u306b\u5fdc\u305a\u300d\u305f\u3081\u306e\u539f\u5247\u7684\u5224\u65ad\u3002\u4f8b\u5916\u3092\u6b63\u3057\u304f\u6271\u3046\u4ed5\u7d44\u307f\u304c\u4e0d\u53ef\u6b20\u3002<\/p>\n

\u793c\u2014\u2014\u5e73\u6642\u306e\u6a19\u6e96\u3068\u4f5c\u6cd5\uff08\u5916\u9762\uff09<\/h2>\n

– \u73fe\u4ee3\u8a33
\n – \u884c\u52d5\u898f\u7bc4\u30fb\u5236\u5ea6\u30fb\u624b\u9806\u30fb\u5100\u793c\u306e\u7dcf\u4f53\u3002\u4f1a\u8b70\u4f5c\u6cd5\u304b\u3089\u51a0\u5a5a\u846c\u796d\u3001\u8b1d\u7f6a\u30fb\u8868\u5f70\u307e\u3067\u3002
\n– \u5b9f\u88c5
\n – \u884c\u52d5\u898f\u7bc4\u306e\u5177\u4f53\u5316\uff08\u4f1a\u8b70\u306e\u6e96\u5099\u30fb\u767a\u8a00\u9806\u30fb\u8b70\u4e8b\u9332\u6a19\u6e96\uff09
\n – \u5831\u9023\u76f8\u30fb\u7a1f\u8b70\u30fb\u6839\u56de\u3057\u306e\u6a19\u6e96\u6642\u9593\u3068\u8cac\u4efb
\n – \u5f14\u6170\u30fb\u707d\u5bb3\u30fb\u4e0d\u7965\u4e8b\u6642\u306e\u5100\u793c\u30d7\u30ed\u30c8\u30b3\u30eb
\n– KPI\u4f8b
\n – \u30d7\u30ed\u30bb\u30b9\u9075\u5b88\u7387\u30fb\u4f1a\u8b70\u6e96\u5099\u8cc7\u6599\u306e\u63d0\u51fa\u7387
\n – \u7a1f\u8b70\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\uff08\u4e2d\u592e\u5024\uff09\u3068\u504f\u5dee
\n – \u30bb\u30ec\u30e2\u30cb\u30fc\u904b\u7528\u306e\u6e80\u8db3\u5ea6\u30b5\u30fc\u30d9\u30a4
\n– \u5178\u578b\u7684\u843d\u3068\u3057\u7a74
\n – \u5f62\u5f0f\u75b2\u308c\u3002\u793c\u306f\u300c\u793a\u3059\u3053\u3068\u3067\u8c4a\u304b\u3055\u3092\u3082\u305f\u3089\u3059\u300d\u6a5f\u80fd\u3002\u76ee\u7684\u3068\u3064\u306a\u304c\u3089\u306a\u3044\u5f62\u5f0f\u306f\u5b9a\u671f\u7684\u306b\u5ec3\u6b62\u30fb\u5237\u65b0\u3002<\/p>\n

\u667a\u2014\u2014\u77e5\u3068\u662f\u975e\u5f01\u5225\u306e\u529b\uff08\u5185\u9762\uff09<\/h2>\n

– \u73fe\u4ee3\u8a33
\n – \u77e5\u8b58\u306e\u7372\u5f97\u306b\u52a0\u3048\u3001\u4fa1\u5024\u5224\u65ad\u30fb\u8a00\u884c\u9078\u629e\u30fb\u662f\u975e\u306e\u5f01\u5225\u3002\u300c\u4eba\u30fb\u8a00\u30fb\u9053\u30fb\u547d\u3092\u77e5\u308b\u300d\u3068\u3044\u3046\u591a\u9762\u7684\u7406\u89e3\u3002
\n– \u5b9f\u88c5
\n – \u30b1\u30fc\u30b9\u30e1\u30bd\u30c3\u30c9\u3067\u610f\u601d\u6c7a\u5b9a\u8a13\u7df4\uff08\u4e8b\u5b9f\u30fb\u4fa1\u5024\u30fb\u9078\u629e\u80a2\u30fb\u30c8\u30ec\u30fc\u30c9\u30aa\u30d5\uff09
\n – \u30c7\u30fc\u30bf\u502b\u7406\u3068\u30e2\u30c7\u30eb\u691c\u8a3c\uff08\u610f\u601d\u6c7a\u5b9a\u306e\u6839\u62e0\u7ba1\u7406\uff09
\n – \u30ca\u30ec\u30c3\u30b8\u904b\u7528\uff08\u5931\u6557\u5b66\u3001\u4e8b\u5f8c\u691c\u8a3c\u3001\u610f\u601d\u6c7a\u5b9a\u30ec\u30d3\u30e5\u30fc\uff09
\n– KPI\u4f8b
\n – \u4e3b\u8981\u610f\u601d\u6c7a\u5b9a\u306e\u4e8b\u5f8c\u30ec\u30d3\u30e5\u30fc\u5b9f\u65bd\u7387
\n – \u30d7\u30ec\u30e2\u30fc\u30c6\u30e0\u306e\u5b9f\u65bd\u56de\u6570\u3068\u30ea\u30b9\u30af\u6355\u6349\u7387
\n – \u77e5\u8b58\u518d\u5229\u7528\u7387\uff08\u518d\u767a\u9632\u6b62\u7b56\u306e\u6a2a\u5c55\u958b\u7387\uff09
\n– \u5178\u578b\u7684\u843d\u3068\u3057\u7a74
\n – \u77e5\u8b58\u504f\u91cd\u3067\u5b9f\u884c\u6b20\u5982\u3002\u667a\u306f\u4ec1\u3068\u7d50\u3073\u4ed8\u3051\u3066\u300c\u4eba\u306e\u305f\u3081\u306e\u5224\u65ad\u300d\u306b\u3002<\/p>\n

\u4fe1\u2014\u2014\u8a00\u884c\u306e\u5b9f\u8a3c\u6027\uff08\u691c\u8a3c\u53ef\u80fd\u6027\uff09<\/h2>\n

– \u73fe\u4ee3\u8a33
\n – \u53e3\u7d04\u675f\u3067\u306f\u306a\u304f\u300c\u8a00\u306b\u5fc5\u305a\u5b9f\u8a3c\u300d\u3002\u8aa0\uff08\u5185\u5fc3\u306e\u771f\u5b9f\uff09\u3068\u533a\u5225\u3057\u3001\u5c65\u884c\u306e\u8a3c\u62e0\u3092\u91cd\u8996\u3002\u8340\u5b50\u306e\u300c\u4fe1\u305a\u3079\u304d\u3092\u4fe1\u3058\u3001\u7591\u3046\u3079\u304d\u3092\u7591\u3046\u300d\u3068\u3044\u3046\u6279\u5224\u7684\u4fe1\u3082\u91cd\u8981\u3002
\n– \u5b9f\u88c5
\n – \u3059\u3079\u3066\u306e\u7d04\u675f\u3092\u5b9a\u7fa9\u3057\u3001SLA\u30fbKPI\u30fb\u671f\u9650\u30fb\u8cac\u4efb\u8005\u3092\u660e\u8a18
\n – \u5951\u7d04\u30fb\u8b70\u4e8b\u9332\u30fb\u6c7a\u88c1\u30ed\u30b0\u3067\u5c65\u884c\u8a3c\u8de1\u3092\u6b8b\u3059
\n – \u76e3\u67fb\u53ef\u80fd\u306a\u5831\u544a\u3068\u7b2c\u4e09\u8005\u30ec\u30d3\u30e5\u30fc
\n– KPI\u4f8b
\n – \u671f\u65e5\u9075\u5b88\u7387\u30fbSLA\u9054\u6210\u7387
\n – \u7d04\u675f\u306e\u5b9a\u7fa9\u30ab\u30d0\u30ec\u30c3\u30b8\uff08\u5408\u610f\u6587\u66f8\u5316\u7387\uff09
\n – \u76e3\u67fb\u6307\u6458\u306e\u662f\u6b63\u5b8c\u4e86\u7387
\n– \u5178\u578b\u7684\u843d\u3068\u3057\u7a74
\n – \u300c\u8aa0\u5b9f\u3055\u300d\u983c\u307f\u306e\u5c5e\u4eba\u7684\u904b\u7528\u3002\u4fe1\u306f\u691c\u8a3c\u53ef\u80fd\u3067\u3042\u3063\u3066\u521d\u3081\u3066\u7d44\u7e54\u306e\u8cc7\u7523\u306b\u306a\u308b\u3002<\/p>\n

\u5fb3\uff08\u4ec1\u30fb\u667a\uff09\u00d7\u9053\uff08\u793c\u30fb\u7fa9\uff09\u3067\u3064\u304f\u308b\u904b\u7528\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/h2>\n

– \u57fa\u672c\u8a2d\u8a08
\n – \u5fb3\uff08\u4ec1\u30fb\u667a\uff09\uff1a\u7406\u5ff5\u30fb\u4fa1\u5024\u30fb\u5224\u65ad\u57fa\u6e96\u3002\u63a1\u7528\u30fb\u8a55\u4fa1\u30fb\u80b2\u6210\u3067\u53ef\u8996\u5316\u3057\u3001\u6559\u80b2\u3067\u6db5\u990a\u3002
\n – \u9053\uff08\u793c\u30fb\u7fa9\uff09\uff1a\u5236\u5ea6\u30fb\u6a19\u6e96\u30fb\u4f8b\u5916\u904b\u7528\u3002\u5e73\u6642\u306e\u6a19\u6e96\uff08\u793c\uff09\u3068\u975e\u5e38\u6642\u306e\u539f\u5247\u5224\u65ad\uff08\u7fa9\uff09\u3092\u5206\u696d\u3002
\n– \u5e73\u6642\u30fb\u975e\u5e38\u6642\u30d7\u30ed\u30c8\u30b3\u30eb
\n – \u5e73\u6642\uff08\u793c\uff09\uff1a\u6a19\u6e96\u624b\u9806\u3001\u4f1a\u8b70\u4f5c\u6cd5\u3001\u5831\u544a\u30e9\u30a4\u30f3\u3001\u79f0\u8cdb\u30fb\u53f1\u8cac\u306e\u69d8\u5f0f
\n – \u975e\u5e38\u6642\uff08\u7fa9\uff09\uff1a\u512a\u5148\u539f\u5247\u3001\u4f8b\u5916\u627f\u8a8d\u30d5\u30ed\u30fc\u3001\u8a3c\u62e0\u8981\u4ef6\u3001\u8aac\u660e\u8cac\u4efb\u306e\u5834\u3065\u304f\u308a
\n– \u4fe1\u306e\u6a2a\u4e32
\n – \u3059\u3079\u3066\u306e\u7d04\u675f\u3068\u5224\u65ad\u306b\u300c\u53ef\u691c\u8a3c\u6027\u300d\u306e\u8981\u4ef6\u3092\u901a\u3059\u3002\u5b9a\u7fa9\u2192\u5c65\u884c\u2192\u8a3c\u8de1\u2192\u30ec\u30d3\u30e5\u30fc\u3002<\/p>\n

90\u65e5\u5c0e\u5165\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\uff08\u5b9f\u52d9\u624b\u9806\uff09<\/h2>\n

– 0\u201330\u65e5\uff1a\u8a3a\u65ad\u3068\u53ef\u8996\u5316
\n – \u4fa1\u5024\u89b3\u30fb\u5224\u65ad\u30fb\u624b\u9806\u306e\u68da\u5378\u3057\uff08\u73fe\u884c\u306e\u793c\u30ab\u30bf\u30ed\u30b0\u5316\uff09
\n – \u7d04\u675f\u7ba1\u7406\u306e\u73fe\u72b6\u5206\u6790\uff08\u3069\u306e\u7d04\u675f\u304c\u5b9a\u7fa9\u30fb\u8a3c\u62e0\u5316\u3055\u308c\u3066\u3044\u308b\u304b\uff09
\n – \u30ea\u30b9\u30af\u9818\u57df\u306e\u62bd\u51fa\uff08\u5229\u76ca\u76f8\u53cd\u3001\u4f8b\u5916\u904b\u7528\u3001\u5371\u6a5f\u5bfe\u5fdc\uff09
\n– 31\u201360\u65e5\uff1a\u8a2d\u8a08\u3068\u6559\u80b2
\n – \u884c\u52d5\u898f\u7bc4\uff08\u793c\uff09\u306e\u5177\u4f53\u6587\u8a00\u5316\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u6574\u5099
\n – \u4f8b\u5916\u6642\u30d7\u30ed\u30c8\u30b3\u30eb\uff08\u7fa9\uff09\u306e\u539f\u5247\u30fb\u5224\u65ad\u8a18\u9332\u69d8\u5f0f\u3092\u7b56\u5b9a
\n – \u30b1\u30fc\u30b9\u5b66\u7fd2\u3067\u4ec1\u30fb\u667a\u3092\u935b\u3048\u308b\uff08\u5e743\u672c\u306e\u793e\u5185\u30b1\u30fc\u30b9\u3092\u5236\u4f5c\uff09
\n– 61\u201390\u65e5\uff1a\u30d1\u30a4\u30ed\u30c3\u30c8\u3068\u6539\u5584
\n – 1\uff5e2\u90e8\u9580\u3067\u8a66\u884c\u3001KPI\u6e2c\u5b9a\uff08SLA\u3001\u9075\u5b88\u7387\u3001\u610f\u601d\u6c7a\u5b9a\u30ec\u30d3\u30e5\u30fc\uff09
\n – \u4e8b\u5f8c\u30ec\u30d3\u30e5\u30fc\u306e\u516c\u958b\u3068\u6a19\u6e96\u53cd\u6620
\n – \u975e\u5e38\u6642\u8a13\u7df4\uff08\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u3092\u5b9f\u65bd<\/p>\n

\u793c\u306e\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u6307\u91dd\uff08\u65e5\u672c\u306e\u7d44\u7e54\u306b\u5408\u308f\u305b\u308b\uff09<\/h2>\n

– \u4e0d\u5909\u306e\u6838\uff1a\u4ec1\u30fb\u7fa9\u30fb\u4fe1\u306e\u4fa1\u5024\u306f\u4fdd\u6301
\n– \u5909\u3048\u308b\u3079\u304d\u5916\u5f62\uff08\u793c\uff09
\n – \u55aa\u306b\u95a2\u3059\u308b\u6163\u884c\uff08\u65e5\u672c\u306e\u6163\u7fd2\u30fb\u52b4\u52d9\u898f\u7a0b\u306b\u5408\u308f\u305b\u308b\uff09
\n – \u4f1a\u8b70\u306e\u793c\uff1a\u6642\u9593\u53b3\u5b88\u3001\u767a\u8a00\u9806\u3001\u6839\u56de\u3057\u3068\u516c\u958b\u8a0e\u8b70\u306e\u30d0\u30e9\u30f3\u30b9
\n – \u7a1f\u8b70\u30fb\u62bc\u5370\u2192\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3078\u7ffb\u8a33\uff08\u8a3c\u8de1\uff1d\u4fe1\u3092\u5f37\u5316\uff09
\n – \u8b1d\u7f6a\u30fb\u8868\u5f70\u306e\u69d8\u5f0f\uff08\u5bfe\u8c61\u30fb\u8a00\u8449\u30fb\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u6a19\u6e96\u5316\uff09
\n– \u6ce8\u610f
\n – \u793c\u306e\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u306f\u300c\u76ee\u7684\u9069\u5408\u6027\u300d\u3067\u8a55\u4fa1\u3002\u5f62\u5f0f\u306e\u8f38\u5165\u3067\u306f\u306a\u304f\u3001\u4ec1\uff08\u4eba\u3092\u6d3b\u304b\u3059\uff09\u3068\u7fa9\uff08\u516c\u6b63\uff09\u306b\u8cc7\u3059\u308b\u304b\u3067\u5224\u65ad\u3002<\/p>\n

\u3059\u3050\u4f7f\u3048\u308b\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h2>\n

– \u7d04\u675f\u5b9a\u7fa9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u4fe1\uff09
\n – \u4f55\u3092\u7d04\u675f\u3059\u308b\u304b\uff08\u6210\u679c\u30fb\u54c1\u8cea\u30fb\u7bc4\u56f2\uff09
\n – \u671f\u9650\u30fb\u6307\u6a19\u30fb\u691c\u53ce\u65b9\u6cd5\uff08\u8ab0\u304c\u30fb\u3069\u3046\u6e2c\u308b\u304b\uff09
\n – \u5909\u66f4\u30fb\u4f8b\u5916\u6642\u306e\u9023\u7d61\u30fb\u627f\u8a8d\u30d5\u30ed\u30fc
\n– \u4f8b\u5916\u627f\u8a8d\u30e1\u30e2\uff08\u7fa9\uff09
\n – \u4e8b\u5b9f\u30fb\u30ea\u30b9\u30af\u30fb\u4ee3\u66ff\u6848
\n – \u9069\u7528\u3059\u308b\u539f\u5247\uff08\u306a\u305c\u7fa9\u306b\u9069\u3046\u304b\uff09
\n – \u5f71\u97ff\u7bc4\u56f2\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u8a08\u753b
\n– \u4f1a\u8b70\u306e\u793c\u30fb\u6a19\u6e96
\n – \u4e8b\u524d\u8cc7\u6599\u306e\u7de0\u5207\u30fb\u30d5\u30a9\u30fc\u30de\u30c3\u30c8
\n – \u5f79\u5272\uff08\u53f8\u4f1a\u30fb\u30bf\u30a4\u30e0\u30ad\u30fc\u30d1\u30fc\u30fb\u8a18\u9332\uff09
\n – \u6c7a\u5b9a\u4e8b\u9805\u306e\u8a00\u8a9e\u5316\u3068\u8cac\u4efb\u8005\u6307\u540d
\n– \u5229\u76ca\u76f8\u53cd\u7533\u544a
\n – \u95a2\u4fc2\u6027\u306e\u6709\u7121\u3001\u91d1\u92ad\u30fb\u4eba\u9593\u95a2\u4fc2\u3001\u56de\u907f\u30fb\u7de9\u548c\u7b56
\n– \u4e8b\u5f8c\u30ec\u30d3\u30e5\u30fc\uff08\u667a\u30fb\u4fe1\uff09
\n – \u610f\u601d\u6c7a\u5b9a\u306e\u6839\u62e0\u3001\u7d50\u679c\u3001\u6559\u8a13\u3001\u6a19\u6e96\u3078\u306e\u53cd\u6620<\/p>\n

\u30df\u30cb\u30b1\u30fc\u30b9\u2014\u2014A\u793e\u306e\u300c\u7fa9\u300d\u3068\u300c\u4fe1\u300d\u3067\u5371\u6a5f\u3092\u4e57\u308a\u5207\u308b<\/h2>\n

– \u80cc\u666f
\n – \u4e2d\u5805\u30e1\u30fc\u30ab\u30fcA\u793e\u3067\u3001\u4e3b\u8981\u9867\u5ba2\u5411\u3051\u7d0d\u671f\u306b\u9045\u5ef6\u30ea\u30b9\u30af\u3002\u55b6\u696d\u306f\u53d7\u6ce8\u7dad\u6301\u3092\u512a\u5148\u3001\u5de5\u5834\u306f\u5b89\u5168\u57fa\u6e96\u4e0a\u306e\u4e0a\u9650\u306b\u9054\u3057\u3066\u3044\u308b\u3002
\n– \u904b\u7528
\n – \u7fa9\uff1a\u5229\u76ca\u76f8\u53cd\u3092\u7533\u544a\u3057\u3001\u4f8b\u5916\u627f\u8a8d\u30e1\u30e2\u3092\u4f5c\u6210\u3002\u5b89\u5168\u30fb\u54c1\u8cea\u539f\u5247\u3092\u512a\u5148\u3057\u3001\u90e8\u5206\u7d0d\u5165\uff0b\u88dc\u511f\u6848\u3092\u63d0\u793a\u3002
\n – \u4fe1\uff1aSLA\u3092\u518d\u5b9a\u7fa9\uff08\u5206\u5272\u7d0d\u5165\u8a08\u753b\u3001\u691c\u53ce\u65b9\u6cd5\u3001\u9031\u6b21\u30a8\u30d3\u30c7\u30f3\u30b9\uff09\u3002\u5168\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u8a18\u9332\u5171\u6709\u3002
\n – \u793c\uff1a\u5371\u6a5f\u6642\u306e\u4f1a\u8b70\u30d7\u30ed\u30c8\u30b3\u30eb\u3067\u8fc5\u901f\u610f\u601d\u6c7a\u5b9a\u3002\u8b1d\u7f6a\u306e\u69d8\u5f0f\u3092\u6a19\u6e96\u306b\u6cbf\u3063\u3066\u5b9f\u65bd\u3002
\n– \u7d50\u679c
\n – \u9867\u5ba2\u306f\u900f\u660e\u6027\u3068\u5b9f\u8a3c\u6027\u3092\u8a55\u4fa1\u3057\u53d6\u5f15\u7d99\u7d9a\u3002\u793e\u5185\u306f\u300c\u7fa9\u3092\u901a\u3059\u4f8b\u5916\u904b\u7528\u300d\u3068\u300c\u4fe1\u306e\u8a3c\u8de1\u5316\u300d\u304c\u6a19\u6e96\u5316\u3002<\/p>\n

\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/h3>\n

– Q1\uff1a\u4e94\u5e38\u306f\u53e4\u304f\u3001\u3044\u307e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5408\u3044\u307e\u3059\u304b\uff1f
\n – A\uff1a\u4fa1\u5024\uff08\u4ec1\u30fb\u7fa9\u30fb\u4fe1\uff09\u3068\u5236\u5ea6\uff08\u793c\uff09\u3001\u5224\u65ad\u529b\uff08\u667a\uff09\u306e\u5206\u696d\u306f\u3001\u73fe\u4ee3\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u8a2d\u8a08\u3068\u89aa\u548c\u6027\u304c\u9ad8\u3044\u3002\u7279\u306b\u300c\u793c\u306f\u5e38\u3001\u7fa9\u306f\u5909\u300d\u3068\u3044\u3046\u904b\u7528\u8ad6\u306f\u5e73\u6642\u30fb\u975e\u5e38\u6642\u306e\u5207\u308a\u66ff\u3048\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002
\n– Q2\uff1a\u4ec1\u3092\u5f37\u3081\u308b\u3068\u7518\u3055\u304c\u51fa\u307e\u305b\u3093\u304b\uff1f
\n – A\uff1a\u4ec1\u306f\u793c\u3067\u5916\u5316\u3057\u3001\u7fa9\u3067\u4f8b\u5916\u3092\u6b63\u3057\u307e\u3059\u3002\u4ec1\u3060\u3051\u3001\u793c\u3060\u3051\u3067\u306f\u4e0d\u5168\u3002\u4e09\u8005\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u524d\u63d0\u3067\u3059\u3002
\n– Q3\uff1a\u4fe1\u306f\u300c\u8aa0\u5b9f\u3055\u300d\u3068\u3069\u3046\u9055\u3046\uff1f
\n – A\uff1a\u300c\u4fe1\uff1d\u8a00\u306b\u5fc5\u305a\u5b9f\u8a3c\u300d\u3002\u7d04\u675f\u306f\u5b9a\u7fa9\u3055\u308c\u3001\u691c\u8a3c\u3055\u308c\u3001\u8a18\u9332\u3055\u308c\u3066\u521d\u3081\u3066\u4fe1\u983c\u8cc7\u7523\u306b\u306a\u308a\u307e\u3059\u3002\u8aa0\u306f\u5185\u5fc3\u3001\u4fe1\u306f\u53ef\u691c\u8a3c\u6027\u3002
\n– Q4\uff1a\u793c\u306e\u6a19\u6e96\u5316\u3067\u5275\u9020\u6027\u304c\u843d\u3061\u307e\u305b\u3093\u304b\uff1f
\n – A\uff1a\u793c\u306f\u300c\u5e38\u300d\u3002\u5275\u9020\u306f\u300c\u5909\u300d\u306b\u5c5e\u3059\u308b\u7fa9\u306e\u9818\u57df\u3067\u62c5\u4fdd\u3002\u6a19\u6e96\u3067\u8ca0\u8377\u3092\u4e0b\u3052\u3001\u4f8b\u5916\u3067\u98db\u8e8d\u3055\u305b\u307e\u3059\u3002<\/p>\n

\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\uff08\u7c21\u6613\uff09<\/h3>\n

– \u30ec\u30d9\u30eb1\uff1a\u7528\u8a9e\u77e5\u8b58
\n – \u4e94\u5e38\u3092\u77e5\u3063\u3066\u3044\u308b\u304c\u3001\u904b\u7528\u306b\u7ffb\u8a33\u3055\u308c\u3066\u3044\u306a\u3044\u3002
\n– \u30ec\u30d9\u30eb2\uff1a\u90e8\u5206\u5b9f\u88c5
\n – \u884c\u52d5\u898f\u7bc4\uff08\u793c\uff09\u3068SLA\uff08\u4fe1\uff09\u3092\u6574\u5099\u3001\u4f8b\u5916\u904b\u7528\uff08\u7fa9\uff09\u304c\u500b\u4eba\u4f9d\u5b58\u3002
\n– \u30ec\u30d9\u30eb3\uff1a\u7d71\u5408\u904b\u7528
\n – \u4ec1\u30fb\u667a\u306e\u6559\u80b2\u3001\u793c\u306e\u6a19\u6e96\u3001\u7fa9\u306e\u30d7\u30ed\u30c8\u30b3\u30eb\u3001\u4fe1\u306e\u76e3\u67fb\u304c\u4e00\u4f53\u3067\u56de\u308b\u3002\u610f\u601d\u6c7a\u5b9a\u306f\u4e8b\u5f8c\u30ec\u30d3\u30e5\u30fc\u3067\u5b66\u7fd2\u5faa\u74b0\u3002<\/p>\n

\u7d50\u8ad6
\n\u4e94\u5e38\u306f\u6b74\u53f2\u7528\u8a9e\u3067\u306f\u306a\u304f\u3001\u73fe\u4ee3\u306e\u7d44\u7e54\u904b\u7528\u3092\u8a2d\u8a08\u3059\u308b\u5f37\u529b\u306a\u30d5\u30ec\u30fc\u30e0\u3067\u3059\u3002\u5b5f\u5b50\u306e\u4f53\u7cfb\u5316\u3068\u300c\u4ec1\uff1d\u5185\uff0f\u793c\uff1d\u5916\u300d\u3001\u5f82\u5fa0\u306e\u300c\u5fb3\uff08\u4ec1\u30fb\u667a\uff09\u00d7\u9053\uff08\u793c\u30fb\u7fa9\uff09\u300d\u3068\u3044\u3046\u5206\u696d\u3092\u3001\u5e73\u6642\u30fb\u975e\u5e38\u6642\u306e\u30d7\u30ed\u30c8\u30b3\u30eb\u3068\u7d04\u675f\u306e\u53ef\u691c\u8a3c\u6027\u306b\u843d\u3068\u3057\u8fbc\u3080\u3002\u305d\u308c\u304c\u3001\u6587\u5316\u3068\u5236\u5ea6\u304c\u565b\u307f\u5408\u3046\u5f37\u3044\u7d44\u7e54\u3078\u306e\u6700\u77ed\u8ddd\u96e2\u3067\u3059\u3002\u672c\u7a3f\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f7f\u3044\u3001\u307e\u305a\u306f\u300c\u7d04\u675f\u306e\u5b9a\u7fa9\u300d\u300c\u4f8b\u5916\u627f\u8a8d\u30e1\u30e2\u300d\u300c\u4f1a\u8b70\u306e\u793c\u300d\u304b\u3089\u59cb\u3081\u3066\u304f\u3060\u3055\u3044\u3002\u6700\u521d\u306e90\u65e5\u304c\u3001\u7d44\u7e54\u306e\u300c\u4fe1\u300d\u3092\u8cc7\u7523\u306b\u5909\u3048\u307e\u3059\u3002<\/div>\n

\u53c2\u8003\u30e1\u30e2\uff08\u5b66\u7fd2\u306e\u8d77\u70b9\u306b\uff09
\n– \u4ec1\uff1a\u5b5d\u608c\u30fb\u6055\u30fb\u5fe0\u4fe1\u306e\u5177\u4f53\u884c\u52d5\u304b\u3089\u59cb\u3081\u308b
\n– \u7fa9\uff1a\u5229\u3088\u308a\u7fa9\u3092\u660e\u6587\u5316\u3001\u5229\u76ca\u76f8\u53cd\u306e\u904b\u7528\u3092\u5148\u306b\u6574\u3048\u308b
\n– \u793c\uff1a\u4f1a\u8b70\u30fb\u5831\u9023\u76f8\u30fb\u5100\u793c\u306e\u6a19\u6e96\u3092\u5c0f\u3055\u304f\u4f5c\u3063\u3066\u65e9\u304f\u56de\u3059
\n– \u667a\uff1a\u30b1\u30fc\u30b9\u5b66\u7fd2\u3068\u4e8b\u5f8c\u30ec\u30d3\u30e5\u30fc\u3092\u5b9a\u4f8b\u5316
\n– \u4fe1\uff1a\u3059\u3079\u3066\u306e\u7d04\u675f\u306bKPI\u30fb\u671f\u9650\u30fb\u8a3c\u8de1\u306e\u4e09\u70b9\u30bb\u30c3\u30c8<\/p>\n

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